All scenarios
Scenarios
An AI assistant or chatbot
“We want an AI assistant for our customers”
Our take
Most chatbots fail because they’re built before the knowledge is. An assistant is only as good as the data behind it — so we start with your docs and workflows, define what it must never answer, and ship with human handoff built in.
What we’d build
A grounded assistant over your real knowledge base
Escalation to humans, designed in from day one
An admin view of every conversation
Where AI helps
- Retrieval-grounded answers — not model guesses
- Tone and policy guardrails per use case
- Conversation analytics to find what customers actually ask
How we’d phase it
1. Curate the knowledge2. Ship with guardrails3. Tune from real conversations
What we’d avoid
A bot that confidently invents answers. One hallucinated policy response costs more than the whole project.
Plan your assistant
Talk to us about this scenario — we’ll bring the architecture.